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MTM Manager

Job Details

Locations	United Arab Emirates/Dubai
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Sales Channels & Retail Excellence/Retail

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MTM Manager

CompanyID (accounts for anonymous companies) 693,176

JOB CONTENT

MTM Business epitomizes the core DNA of the Ermenegildo Brand. To be able to provide an exclusive MTM service experience to the customer through identifying customer needs, offering high quality advice and proposing suitable products, building relationships with key and new MTM customers thereby cultivating customer loyalty.

FUNCTIONAL RESPONSIBILITIES:

To be the point of reference / leader for all MTM related services: sharing MTM information within the stores and training Style Advisors on MTM opportunities and advantages to identify possible MTM Customers
To act as the liaison between the Personalization and VIC Business Development Manager and the stores to facilitate smooth functioning of MTM services.
To follow up on all MTM orders and oversee all relevant logistic processes.
To be responsible for all MTM tools and material within the stores
To network effectively and consistently to get new MTM customers and expand database.
To analyze the monthly MTM business and report the same to the Head of Retail and Personalization and VIC Business Development Manager with suggestions and ideas for enhancement of the business.
To coordinate all team activities focused to contact and invite customers for MTM service in the stores.
To demonstrate entrepreneurial mind set in developing the MTM business.
To consolidate Zegna’s loyal MTM customers and try to recover / activate dormant customers.
To ensure the accuracy and correctness of the CRM data.
To oversee MTM training and subsequent monitoring and reporting of results.
At any given point of time to be always up to date with Competitor knowledge – what they are offering and their USP.
To select / identify appropriate Store Customer Advisors who would be developed into MTM specialists and to also identify and mentor one of them to eventually grow into his role.

Education/ Qualification

Level (5)
Certified by the MTM Global Academy

Experience

5 to 7 years of relevant experience as Store Customer Advisor within a high-end fashion industry with at least another 3 to 4 years specialized in MTM Services.

Functional Skills & Specific Knowledge

Good communication and Interpersonal skills
Capability to Build and establish Relationships with VIP customers.
Have a friendly and engaging personality.
Passion for the fashion industry
Ability to work as part of a sales team

COMPETENCIES

Achievement Drive
Conceptual Thinking
Customer Focus
Learning Agility
Managing Diversity

Job Details

Locations	United Arab Emirates/Dubai
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Sales Channels & Retail Excellence/Retail

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Sustainability

Sustainability

Sustainability

At the forefront of ZEGNA's commitment to sustainability, our team ensures the implementation of a robust long-term strategy. We drive the identification of new sustainability risks, opportunities, and innovative pathways, aligning with our environmental responsibilities. Join ZEGNA and contribute to building a responsible tomorrow, dedicated to caring for people and our environment, fostering collaboration, and pursuing what has been one of ZEGNA’s pillars since its founding in 1910.

Style & Creative Design, Visual Merchandising and Store Planning

Style & Creative Design, Visual Merchandising and Store Planning

Style & Creative Design, Visual Merchandising and Store Planning

At the heart of ZEGNA, Style & Creative Design, Visual Merchandising, and Store Planning bring the brand's identity to life. These teams work together to define, design, and implement the brand storytelling, setting industry trends. Leading creative vision, crafting cohesive visual stories, and designing inspiring store experiences, they capture the essence of luxury.
Shape the future of luxury with us, drawing from our proud legacy while driving innovation and excellence.

Sales Channels & Retail Excellence

Sales Channels & Retail Excellence

Sales Channels & Retail Excellence

Sales Channels & Retail Excellence at ZEGNA form the cornerstone of our customer-centric strategy, integrating retail, sales channels, and hospitality to ensure exceptional, personalized customer experiences. Our clienteling approach, based on shared values and supported by continuous learning for our global sales team, is key to this mission.
Join us to define and implement retail processes and customer engagement across various channels, conveying the essence of Oasi Zegna.

Product Development, Manufacturing, End-to end Supply Chain

Product Development, Manufacturing, End-to end Supply Chain

Product Development, Manufacturing, End-to end Supply Chain

At ZEGNA, Product Development, Manufacturing, and End-to-End Supply Chain form the backbone of our value chain. Guided by Style & Creative Design's vision, Product Development brings each collection to life from concept to reality. Manufacturing oversees sourcing, engineering, planning, production, and quality assurance, embodying our commitment to excellence. Logistics ensures seamless product handling and transportation, while Customer Service delivers with precision, driven by customer insights. Join us in crafting excellence and making a meaningful impact on our legacy of quality and craftsmanship.

Merchandising & Planning

Merchandising & Planning

Merchandising & Planning

In the vibrant world of ZEGNA, Merchandising & Planning drive the design and implementation of merchandising strategies. Guided by Style & Creative Design's vision, this area ensures consistency between the company's image and market needs, seizes opportunities, and optimizes sales. Be part of this team, connecting every step of the way from the brand's storytelling origins to our customers, immersed in an ever-evolving journey of innovative discovery and excellence.

Marketing, Brand Communication & Digital Media

Marketing, Brand Communication & Digital Media

Marketing, Brand Communication & Digital Media

At the heart of ZEGNA's storytelling, we forge a pathway into the digital era through strategic innovation and consumer focus. Our teams lead initiatives to amplify brand value across all channels: from pioneering digital and omnichannel strategies to fostering impactful partnerships and curating compelling events, we shape the evolution of our brand's narrative. Join us in conveying our authenticity through compelling storytelling and transformative digital experiences.

Internship

Internship

Internship

At ZEGNA, you'll craft beauty, develop your strengths, and shape our future. Our integrated value chain offers a comprehensive view of the luxury industry through a lens of excellence, illustrating the interconnected journey from raw materials to finished products and to the customer. In this dynamic and fast-paced environment, you'll learn and grow on the job, collaborate with colleagues worldwide, and participate in enriching trainings to refine your skills and maximize your potential.
If you're eager to launch your career, send your application to us.

Corporate and Staff Functions

Corporate and Staff Functions

Corporate and Staff Functions

Corporate & Staff functions encompass a diverse array of roles that directly advance the business and support its growth. Our aim is to achieve excellence across all fields, delivering optimal service and experiences to both internal and external stakeholders. Every Corporate & Staff function at ZEGNA, from Finance & Control, Internal Audit, Legal, Compliance & Risk, Human Resources, General Services, Health, Safety & Environment, Procurement, and IT, embodies a progressive mindset and a personalized approach that reflects ZEGNA's authenticity.

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